This policy explains when a payment for mbue credits is eligible for a refund. mbue sells credits, a prepaid balance used to pay for AI-powered features (study material generation, evaluation, document processing, and similar actions) within the app.
1
Unused credits
If you purchased credits and haven't used any of them, you may request a full refund within 7 days of the purchase date by emailing mbuesupport@gmail.com with your registered email and the payment/order ID from your receipt.
2
Partially used credits
If some credits from a purchase have already been used, we'll review the request individually — email us and we'll do our best to work out a fair resolution for the unused portion.
3
Failed or duplicate payments
If you were charged but credits weren't added to your account, or you were accidentally charged twice for the same purchase, contact us with your payment reference and we'll investigate and refund the erroneous charge — typically within 5-7 business days once confirmed.
4
Non-refundable situations
Credits that have already been spent on a completed AI action (e.g. a quiz, flashcard set, or document that was successfully generated) are not refundable, since the underlying AI processing cost has already been incurred. This mirrors how the credits themselves work — see our Terms of Service for how credit charges are calculated.
5
How refunds are issued
Approved refunds are issued to the original payment method via Razorpay, and typically reflect in your account within 5-7 business days, depending on your bank or payment provider.
Need a refund or have a payment issue?
Email mbuesupport@gmail.com with your registered email and payment/order ID — we typically respond within 1-2 business days.